FAQ

You can provide the required information (name, e-mail address, password, etc.) on the registration page of the website and follow the instructions to complete the registration process.

In general, you can change personal information, such as address, contact information, email address, etc. on your account settings page. Go to your account settings page and follow the instructions.

You can go to "Login" and click "Forgot Password" to reset your password by entering your email.

You can reset your password by going to "Account" and clicking "Change Password".

After logging into your account, you can find your order history in the Account Overview or Order History page. This will list your previous purchases and order details.

Yes, you can often use the same account on multiple devices, such as logging into your account on a computer, phone or tablet.

Online stores often take security measures to protect your account information. This includes the use of encryption technology, safeguards to prevent unauthorized access, and compliance with relevant privacy laws and regulations.

Refunds will normally be made in accordance with the method of payment you originally used. If there are special circumstances, we will contact you to determine the most appropriate method of refund.

If you wish to delete your account, you can contact the site's customer service team, who will guide you through the account deletion process.

Carico is a manufacturer of automotive chassis components, mainly categorized as suspension, steering and braking systems.

We regularly organize special offers or promotions to provide our customers with more benefits on our products. Please keep an eye on our website or subscribe to our newsletter for the latest offers.

The product comes with a 1-year or 20,000-kilometer warranty (whichever comes first).

On the product page, you can see the stock status of the product. If the product is temporarily out of stock or the stock quantity is less than your demand, you can contact us and our customer service staff will be at your service.

可參閱各地運費表。在結帳時，您可以輸入您的送貨地址，查看運費。

運費根據您的送貨地址和選擇的運送方式而定。我們提供免運費服務的條件會在購買時明確標示。

交貨時間取決於運送目的地。通常2-7天送達 (不包含例假日)。

如果您收到有問題的產品，請在收到後的7天內與我們的客戶服務團隊聯繫，我們將提供退換貨服務。

退換貨的流程通常包括填寫退換貨申請表格，退回商品（如果需要），並等待我們的確認和處理。

退換貨所需支付的運費可能取決於具體情況，例如產品是否有瑕疵或您更改了主意。詳細資訊請參閱我們的Return and Exchange Policy

退款的處理時間可能因為各種因素而有所不同，一般來說，待包裹回到倉庫隔日算起7-14個工作日天內(不包含例假日)，將會退款至您指定的帳戶中，完成退款後系統將寄送「退貨完成通知信」至您的會員信箱，敬請您留意，謝謝您。

請注意，根據我們的退款政策，可能存在一些退款限制或條件。請參閱我們的網站。

請參閱取消訂單申請，輸入您的訂單編號及取消原因

我們提供信用卡(visa)、銀行轉帳、ATM轉帳以及貨到付款。在結帳時，您可以選擇適合您的付款方式。

很遺憾，我們暫不提供分期付款的方式。

You can contact our customer service team by email, phone or WhatsApp. For more information on how to contact us, please see the "Contact Us" page on our website.

Monday through Friday from 8:00 am to 5:00 pm.

我們非常重視客戶的隱私和個人資訊安全。我們採取適當的安全措施保護您的個人資訊，並遵守相關的隱私法律和法規。

我們使用安全的付款系統，以確保您的付款資訊安全。您的付款信息將進行加密處理，以保護數據的安全性。

我們不會未經您的同意將您的個人資訊與第三方分享，除非這是為了完成您的訂單或符合法律要求。

在購物之前，應該確保網路商店是合法且信譽良好的。檢查商店的評價和評論，查看其網站上的聯絡資訊和退換貨政策等，並確保商店使用安全的支付方法。

在網路上支付時，使用安全的支付方法，如信用卡、PayPal等。避免使用匿名的支付方式或直接匯款。確保網站的支付頁面有加密保護，通常可以在瀏覽器的網址欄上看到”https://”。

提供個人資訊時要謹慎，僅在受信任的網站上提供必要的資訊。避免在公共電腦或公共Wi-Fi網絡上進行敏感資訊的輸入。定期更換密碼，使用強密碼並不與其他網站共用。

如果您遇到可疑的網路商店或詐騙行為，應立即停止交易。報告詐騙行為給當地的消費者保護機構或網路犯罪舉報中心。